Shipping policy

Shipping Policy

Shipping Destinations

We currently ship to addresses within the United States. A flat standard shipping fee of $10 USD applies to each order unless a different shipping promotion or rate is displayed at checkout.

Order Processing

Orders are generally prepared and dispatched within 1–3 business days after payment is confirmed. Made-to-order or handcrafted products may require additional preparation time when stated on the product page.

Estimated Delivery Time

After dispatch, standard delivery to the United States is estimated to take 7–15 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, customs processing, severe weather, public holidays, peak-season demand, or an incorrect delivery address.

Order Tracking

Tracking information will be provided when it becomes available. Please allow several days after dispatch for the first tracking update to appear.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address and telephone number. Please contact us as soon as possible if a correction is required.

We cannot guarantee that an address can be changed after an order has entered purchasing, packing, fulfillment, or shipment.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us promptly at support@rootinco.com with your order number and supporting photos or video where applicable.

After reviewing the issue, we may provide a replacement, reshipment, replacement part, or refund, depending on the circumstances and product availability.

Customs and Import Charges

Any customs duties, import taxes, or handling charges imposed by the destination authority are the customer’s responsibility unless they are expressly included at checkout.